Accessibility Policy

This accessibility policy sets out information which details the availability of JENOA Limited’s website at the domain <> (the “JENOA Website”) to users with different needs. This Accessibility Policy covers the JENOA Limited’s aims and approach to accessibility, the core functions a user of the JENOA Website should be able to perform and what JENOA Limited and JENOA Risk Services Limited (together, the “Company”) is doing in practice to improve the accessibility of the JENOA Website.


The Company recognises that many different forms of disability affect access to the JENOA Website. A proactive approach to improving the JENOA Website and the services offered via the JENOA Website has been adopted.

The Company aims for the JENOA Website to meet the needs of disabled users and offer accessible information and services. JENOA Limited endeavours to move towards compliance with the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 1.0 AA standard . JENOA Limited seeks to provide a good experience for users of the JENOA Website with special needs.


The Company’s approach to accessibility is to attempt to make the JENOA Website and services easy to use and understand for all users, including by the customisation of computing devices. It is recognised that not just disabled people are affected by issues of accessibility. The JENOA Website webpages intend to be clear with easy to follow content.

Using the JENOA Website

The JENOA Website has been developed to be fully html 5 compliant with all titles, links, and other text content fully compliant. This allows all text readable by text readers and fonts adjustable by html 5 compliant browsers. The JENOA Website is responsive to both form factor and font sizing changes assuming reasonable usage.

The JENOA Website includes the following:

  • a site map.
  • contact details for JENOA Limited.
  • contact details to provide feedback regarding improving the accessibility of the JENOA Website.

Customer Involvement

The Company welcomes the feedback of users of the JENOA Website with special needs. JENOA Limited will seek in the future to involve, as appropriate, those users in the development and testing of new services and content.

Alternative Solutions

The Company may be able to offer an alternative format or solution to accessibility problems encountered by users of the JENOA Website. Please contact the Company using the contact details as set out below.

Standards Compliance

Although the JENOA Website doesn’t currently fully comply in all areas, JENOA Limited’ aspiration is to conform to the Worldwide Web Consortiums (W3C) Web Content Accessibility Guidelines 1.0, Level AA, and ensure it maintains this standard once it is achieved. This accessibility standard is being achieved by ensuring the JENOA Website content is clearly presented and written in a way which the Company believes is easy to understand and follow.

Contact Us

If you have any questions or feedback regarding the accessibility of the JENOA Website, or if you experience any difficulty using the JENOA Website, please contact the Company via, giving details of your query.

Date of policy: 1 March 2021